Technical Support

Technical support

The technical support services are part of our IT Outsourcing portfolio and usually includes:

Solving clients’ requests by e-mail, phone, chat messenger, skype (also other online collaboration tools)
Server monitoring
Remote intervention in order to solve current problems
Training for software solution users (online, on-site)
End user helpdesk

Very often our technical support services are included in the agreements with our clients as a post project SLA agreement. Usually SLA agreement includes technical maintenance services, however it may also include continual software development services in order to support future product improvements, new features etc.

Along the technical support, we can offer our clients also cloud hosting services for their software solutions based on primary data centers in Europe, USA or Canada.

Our customers usually choose us as a technical support partner because of:

Professional and experienced staff
Fast response and problem solving
Fluent communication in English and German language
Usage of monitoring/alerting tools and preventive maintenance
Flexible SLA agreements and pricing policy

Software Development

With more than 20 years’ experience in software development and implementation in the healthcare, manufacturing and other sectors, now we are in position to offer our clients quite complex solutions based on latest technologies and innovations. Our portfolio includes ITO projects with focus on development of custom software, mobile solutions… Read More

Mobile solutions

We create high responsive mobile solutions using latest mobile technologies and innovative UI for the most popular native platforms (Android, iOS, Windows Phone, BlackBerry) and “native-like” platform based on web technologies (HTML5). The reasons our clients initiate mobile solution projects usually include: Flexibility in doing business, especially for mobile workers … Read More

QA & Software Testing

The purpose of testing is to detect software failures so that defects or missing functionalities may be discovered and corrected. It is a project activity that must be properly planed and integrated within the software development life cycle. Our company has experience in software testing of desktop and web solutions… Read More

Call-us Today

Do you need any additional information? Maybe you are about to start a new product or service project and urgently need a draft proposal? Call-us today and find out how much it will cost you and when you can have it up and running. You are welcome to schedule a Call-Back Request or to Call-us using our direct mobile/fixed lines, Skype (gord_sys)… Read More

ITO Team profile

Depending on the project requirements, our ITO team includes: project manager, team leader, business process analyst, software engineers, QA analyst, technical support engineer/technician, web marketing specialist, etc. The team members involved in the ITO projects are experienced in their fields. All the members that are included in the execution of… Read More

Technologies and Tools

The list of information technologies supported by our team includes major development tools, platforms and methodologies: Software solutions for desktops, mobile and IoT devices: JavaScript, HTML5, CCS, XML, JSP, Java, C/C++, C#, NET; PHP, JDBC, JSON, REST/WSDL; Mobile solutions: iOS, Android, Windows Mobile, BlackBerry, web based (HTML5) Read More

Contact info

GORD Systems Services
F.Ruzvelt 6/Gal 6, 1000 Skopje, Macedonia
Tel: +389 2 3163-419, 3109-659
Mob (also Viber): +389 78 279206
Skype: gord_sys
Email: ito@gordsys.net
http://ito.gordsys.net